My header won’t display, what’s wrong?
As we state on the dashboard splash page, you need to save settings for each styling/layout/navigation tab to fully configure your theme before displaying. This ensures you’ve got it setup correctly. It’s the Socratic approach to building a theme. If you didn’t select a background, try selecting one, saving… then go back to “no background” if desired. You only have to do this during initial setup. And we will change this in the next update.
If you upload your own header make sure there are no spaces in file names. And if your uploaded header doesn’t appear in the user-uploads area, try uploading with FF, Chrome or Safari. We’ve had a few issues with IE8 which will rectify in our next update. You can only use these image extensions. .jpg, .gif, or .png. You can’t upload a .bmp.
Finally if no headers appear, it’s because you manually installed Socrates and when uploading your unzipped file, you created a 2nd directory. Via FTP move all your files from socrates/socrates to just /socrates
When trying to upload theme I get the error: “The uploaded file could not be moved to” How do I Fix?
This problem is usually caused by a permission error in your directory structure, or a bad setup in your WordPress dashboard at: Settings > Miscellaneous
The fastest way to solve this is to just use FTP. You can unzip the Socrates file to your desktop, then FTP the socrates folder to the theme directory. wp-content/themes/
The next way would be to use your domain’s file manager to upload zip file to themes directory and select it and click “extract”. It will then be available to activate in WordPress dashboard.
If you want to try changing permissions on your themes folder you can set themes directory to 755 to see if that solves it… if not change to 777 for upload, but change back to 755 when done.
This can also be a file upload size issue. You can try unzipping on your computer, removing some of our headers to reduce size, then rezipping and uploading.
Finally, if you want us to install it for you we just need cpanel or ftp access. Contact us with your info.
None of the header images are appearing and I’m getting a functions.php error.
If you manually installed Socrates you probably unzipped the files to a Socrates folder and now you have two folders.. socrates/socrates so the header generator can’t find the images. Make sure you only have one Socrates directory. Using FTP you can just move all the files in the second socrates directory to the first directory.
Will I need Web Hosting?
Why does my Layout Tab appear blank?
We’ve had some users experience a blank layout section while using a 3rd party browser. Please try loading in FF, IE, Chrome or Safari to see if that solves the problem. We’re investigating this issue.
What version of WordPress does Socrates work on?
Socrates works on versions 2.6 and above.
How many domains can I install Socrates on and can I resell my sites?
See our licensing page for more info.
Does it work on a MAC?
Yes, however Socrates is a WordPress theme that is web-based. It is installed on your domain inside the wordpress dashboard. It is not a desktop application, but will run in your browser on a mac.
On my site there’s a message that says “Please Configure in the Socrates Admin Panel”
If you see this message go back to your wordpress dashboard, click on the Socrates tab in the sidebar, then click the navigation tab and click the save button. This is part of the initial setup process that we cover on the splash page and in the installation video that’s so important to setup your site properly.
Can I use standard/popular plugins and widgets with Socrates?
Yes, and if you come across a plugin that doesn’t work, please let us know.
There are 1000’s of plugins so please understand we haven’t tested with all of them. Please do not email us asking us if a particular plugin works. You can safely assume it does… if not, we’ll make it work for you.
Can I monetize with other affiliate programs like Amazon, CJ, Linkshare, etc.
Does Socrates work on WordPress.com blogs?
No, WordPress.com does not allow the uploading of outside themes.
Why can’t I login to forum with my Socrates username/password?
The forum is a separate registration. Just register via the forum homepage link.
How do I request a refund and cancel my account?
Find your original Clickbank receipt or go here to locate your transaction and cancel.