Troubleshooting Tips

[Dan Nickerson]

Nczid,

I've done it in your case but we keep members who upgraded to the unlimited from the 7daytrial for tracking purposes.

It's never been an issue before, I apologize if this caused confusion.

[Bongers1]

dear Dan,

i can not not upload the images for the header.i download 2.3. i choose one of the example images, but when i push the save button, i get a red cross above left in the header

[lynnth]

Please post the URL for the site. We have a thread dedicated to header loading issues. It comes down to one of several things:
1) directory permissions
2) punctuation in the file name
3) socrates being installed in a directory names something other than socrates

[Bongers1]

www.bongersbeijer.nl

[Dan Nickerson]

Here's the thread Lynn was referring to:

http://www.socratestheme.com/forum/s...d-What-s-Wrong

Your path is write so it's most likly a permission issue on header-images/uploads or your media path is wrong
in Settings > Media

If uploading an image also make sure the filename is simple with no spaces or punctuation.

[Bongers1]

i dont upload a file from my own, but i want upload one of the images from socrates. When i : SELECT HEADER IMAGE, and i select one, i push on save and then appear a red cross in the left corner. lynn talks about uploading from the pc but i want upload a image who stand in socrates.

[Dan Nickerson]

I edited my post immediately after posting to address that.. also check out the header FAQ thread.

[Bongers1]

dear Lynn,
it still does not working, can you maybe take a look into my site? www.bongersbeijer.nl

now i stocked and can not finished the site

[lynnth]

You should change your password immediately! Never post these details in a public forum. Once you have changed them you can send them to us via private message if you want us to look. It looks like it might be a directory permissions issue. I would need the access information for your cPanel to check that (only via private message please!).

[Dan Nickerson]

I removed the info.