I upgraded, but trial upgrade button is still showing in dashboard?

[Forum Admin]

Hi wcombs,

Thanks for letting us know. Please create a ticket through the helpdesk, and we will assist you from there.

PS I just sent you a private message.

[wcombs]

What is the url for the Help Desk?

[Forum Admin]

Hi wcombs,

As mentioned in my PM, the helpdesk is at https://socratesthemehelp.zendesk.com/home

[Dan Nickerson]

It's not displaying on your front-end which means it's activated, so it's most likely just cached in your browser. If it still shows up after a few F5 refreshes and browser reload, please fill out a support ticket.

[Dan Nickerson]

Sorry, didn't see the responses when I clicked on the thread.

[ashogunleye]

I'm having the same issue - I just upgraded, but my account still says I need to upgrade from my expired trial, also on my website, I have the red headline saying my account is not activated, and that I need enter my activation code. (Which after buying the theme, I did not receive one, only for the Trial) Also, my email is ashogunleye@gmail.com I need this problem to be fixed ASAP, thanks.

[wcombs]

I'm having the same issue - I just upgraded, but my account still says I need to upgrade from my expired trial, also on my website, I have the red headline saying my account is not activated, and that I need enter my activation code. (Which after buying the theme, I did not receive one, only for the Trial) Also, my email is ashogunleye@gmail.com I need this problem to be fixed ASAP, thanks.

You have to report the problem to the Help Desk http://socratesthemehelp.zendesk.com. This is where they will fix the problem

I hope this was some help

Willie Combs

[Forum Admin]

Ashogunleye,

I just responded to your email; please check your inbox.

[neithque]

i upgraded to unlimited but still showing trial stuff. i tried clearing cache.

[Dan Nickerson]

Please see the post above.. you need to contact the support desk

http://socratesthemehelp.zendesk.com

Make sure you add your username and transaction ID.