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06-07-2012, 01:04 PM
Yep my mistake - joys of doing this so early in morning - thanks for speedy reply - am loving this software.
06-24-2012, 11:10 PM
I have same problem, my trial hasnt run out, I just upgrade, but button in dashboard still says to upgrade?, what shall I do?,Cheers Criss.
07-09-2012, 01:13 AM
I upgraded, but trial upgrade button is still showing in dashboard?
Can any one tell me how to activate my dashboard after I have purchased the paid membership theme?
Thanks in advance....
07-09-2012, 08:55 AM
I only see two trial accounts for you. After you purchase you prompted to login to your trial account to upgrade. You need to fill out a support ticket at: http://socratesthemehelp.zendesk.com with your purchase info and the current username you have activated.
10-19-2012, 07:08 PM
I'm having the same issue. I installed the trial today and liked it so I bought the full version on the Halloween special. The link in the Dashboard just goes to the main website and I chose the single license there. Went through purchase and logged in to my existing trial account. The number in my dashboard matches the number on the download page. However, the upgrade button is still in my dashboard and says it will expire January 7th 1970. Weird one.
I've cleared the site and the browser caches and used different browsers. No luck getting it to go away.
Last name: Simmons
10-20-2012, 04:20 PM
Did you change the site url path of the domain you installed on? Even changing www vs non-www in Settings > General will affect the activation.
If that doesn't help fill out a support ticket with your domain info and they will investigate.
10-21-2012, 09:18 AM
Nothing of the sort has changed but this morning the button is finally gone. Maybe just some delay in the system.
12-06-2012, 04:11 PM
Same proble as above dont think account was upgraded, email@example.com
12-07-2012, 10:19 PM
We resolved your account issue; please check your inbox for a message from the helpdesk.
12-20-2012, 02:46 PM
I upgraded inside wp/Socrates and my activation code has been upgraded but the button is still showing that I am in my 7 day trial mode. My url is http://skinny-likehighschool.com
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