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  1. #1
    Join Date
    Jun 2012
    Posts
    2
    Rep Power
    0

    Default New Customer Unable to Claim His Purchase

    Hello,

    It seems that something has gone afoul in the order process.

    After clicking "Complete Order" when purchasing Socrates unlimited a few minutes ago I was redirected to a blog with links to download the latest versions. I am unable to download anything as I am not registered and have not received any registration details.

    Thank you for you timely assistance,

    Sasha

  2. #2
    Join Date
    Jun 2010
    Location
    Maine
    Posts
    7,949
    Rep Power
    14

    Default

    Open your Clickbank receipt.. there's a link to access your purchase.. Try using that to register. It is very strange that you were redirected to the download page without registering, unless you were a trial user and already logged in.. but that should not affect the download links.

    You might try another browser or restarting your current browser. If that doesn't help fill out a support ticket at:
    http://socratesthemehelp.zendesk.com

  3. #3
    Join Date
    Jun 2012
    Posts
    2
    Rep Power
    0

    Default

    Quote Originally Posted by Dan Nickerson View Post
    Open your Clickbank receipt.. there's a link to access your purchase.. Try using that to register. It is very strange that you were redirected to the download page without registering, unless you were a trial user and already logged in.. but that should not affect the download links.

    You might try another browser or restarting your current browser. If that doesn't help fill out a support ticket at:
    http://socratesthemehelp.zendesk.com
    Hi Dan - thanks for your speedy reply.

    The link in the Clickbank receipt you've referenced (http://www.socratestheme.com/cb.php I presume) redirects me to http://www.socratestheme.com in Firefox and Internet Explorer. I am not a past trial user by the way.

    Sasha

  4. #4
    Join Date
    Jan 2012
    Posts
    957
    Rep Power
    5

    Default

    Quote Originally Posted by skono View Post
    Hi Dan - thanks for your speedy reply.

    The link in the Clickbank receipt you've referenced (http://www.socratestheme.com/cb.php I presume) redirects me to http://www.socratestheme.com in Firefox and Internet Explorer. I am not a past trial user by the way.

    Sasha
    Hi Sasha, let's resolve the registration via helpdesk.

    Thanks
    Leilani Clifford
    - Forum Admin

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