Please Read First
Troubleshooting Tips
Frequently Asked Questions
Before Posting Please Disable Wp Super Cache Plugin
When Posting Please Include Your URL.
Search Forum Using Google Search Box Above
Forum Video

Results 1 to 4 of 4
  1. #1
    Join Date
    Jun 2012
    Posts
    2
    Rep Power
    0

    Default New Customer Unable to Claim His Purchase

    Hello,

    It seems that something has gone afoul in the order process.

    After clicking "Complete Order" when purchasing Socrates unlimited a few minutes ago I was redirected to a blog with links to download the latest versions. I am unable to download anything as I am not registered and have not received any registration details.

    Thank you for you timely assistance,

    Sasha

  2. #2
    Join Date
    Jun 2010
    Location
    Maine
    Posts
    7,528
    Rep Power
    12

    Default

    Open your Clickbank receipt.. there's a link to access your purchase.. Try using that to register. It is very strange that you were redirected to the download page without registering, unless you were a trial user and already logged in.. but that should not affect the download links.

    You might try another browser or restarting your current browser. If that doesn't help fill out a support ticket at:
    http://socratesthemehelp.zendesk.com

  3. #3
    Join Date
    Jun 2012
    Posts
    2
    Rep Power
    0

    Default

    Quote Originally Posted by Dan Nickerson View Post
    Open your Clickbank receipt.. there's a link to access your purchase.. Try using that to register. It is very strange that you were redirected to the download page without registering, unless you were a trial user and already logged in.. but that should not affect the download links.

    You might try another browser or restarting your current browser. If that doesn't help fill out a support ticket at:
    http://socratesthemehelp.zendesk.com
    Hi Dan - thanks for your speedy reply.

    The link in the Clickbank receipt you've referenced (http://www.socratestheme.com/cb.php I presume) redirects me to http://www.socratestheme.com in Firefox and Internet Explorer. I am not a past trial user by the way.

    Sasha

  4. #4
    Join Date
    Jan 2012
    Posts
    947
    Rep Power
    3

    Default

    Quote Originally Posted by skono View Post
    Hi Dan - thanks for your speedy reply.

    The link in the Clickbank receipt you've referenced (http://www.socratestheme.com/cb.php I presume) redirects me to http://www.socratestheme.com in Firefox and Internet Explorer. I am not a past trial user by the way.

    Sasha
    Hi Sasha, let's resolve the registration via helpdesk.

    Thanks
    Leilani Clifford
    - Forum Admin

    ----------------------------
    We're building our Socrates Facebook community! Come visit us, and Like us to stay up to date on everything Socrates
    Facebook: http://www.facebook.com/socrateswptheme
    Twitter: http://www.twitter.com/socratestheme

Similar Threads

  1. Im unable to set H1 tag
    By dannyshane in forum Official Support 3.0
    Replies: 3
    Last Post: 05-08-2012, 02:17 PM
  2. Replies: 2
    Last Post: 03-05-2011, 11:37 AM
  3. Unable to add new pages
    By BarbZ in forum Official Support 3.0
    Replies: 4
    Last Post: 08-24-2010, 04:41 AM
  4. Best Customer Service
    By matt@mediatrick.net in forum Testimonials
    Replies: 1
    Last Post: 07-11-2010, 09:36 AM
  5. Unable to use any backgrounds - in 3 different browsers
    By trockman in forum Bug Reporting and Fixes
    Replies: 18
    Last Post: 06-29-2010, 03:37 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •