Socrates License Upgrade From Single To Unlimited

[jvalicenti]

I have upgraded my socrates license from single to unlimited. But when entering the activation code I receive the following:

Activation Error: You have already reached the maximum number of activations for your license. If you feel you have received this message in error please contact Socrates support.

Should have I been sent a new activation code if so I did not receive it.

Thanks in advance,
Jim

[Dan Nickerson]

Your code is upgraded after you purchase and login to your trial account as we prompt. If for some reason after you purchased you created a new account or didn't login that will create two accounts.

You need to contact Socrates support at: http://socratesthemehelp.zendesk.com to correct the issue. Submit your username and CB receipt for the upgrade.