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10-10-2011, 01:45 PM
I had a custom header developed and am not able to upload it. The image is 960px by 150px. I am not getting any error response so I don't know what I am doing wrong. My url is www.intelligentprospector.com.
Please help with any advice.
10-10-2011, 01:52 PM
Does the filename have any punctuation in it? That has caused upload issues in the past.
10-10-2011, 02:00 PM
Thanks for the quick response. Here are the filenames I have tried: IPheaderJPG, IPheaderPNG. Neither works.
10-10-2011, 02:22 PM
was the period just left off the file name to separate the name from the extension in your post or is it missing from your actual files?
10-10-2011, 02:58 PM
Sorry, the file names are IPheaderJPG.jpg and IPheaderPNG.png. Sorry for the inaccurate data.
10-10-2011, 03:13 PM
Can you upload the files to your Wordpress > Media tab?
What is your upload path in Settings > Media it should be:
10-10-2011, 03:24 PM
I can upload it to my media files on WP.
What am I doing wrong on the header upload?
Thanks for your help!
10-10-2011, 04:15 PM
Can you share your link and the path to the header upload and confirm the following?
1. You didn't rename your Socrates directory: it's socrates
2. You've checked your header-images/upload directory permissions
3. Please confirm your path in Settings > media and that it says /wp-content/uploads
Whatever the problem is it's been answered on this thread already we just have to determine which problem.
10-10-2011, 04:31 PM
2. How do I check the header upload directory permissions?
10-10-2011, 04:54 PM
Can you please share your link and the path to the file that you uploaded online via Wordpress?